Support
How can we help?
Email us about anything in MiNT. We read every message.
Email supportTell us the email you sign in with and what you were trying to do. In MiNT, Settings also has an Email support button that adds your app version.
Common questions
How do I sign in?
Use the email address your invitation went to. Create your account with that email and a password, then enter the 6-digit code we email you. Each password sign-in sends a fresh code. Continue with Apple or Google works too, as long as it uses that same email.
Forgot your password? On the sign-in screen, tap Forgot password and we email you a reset code.
My code didn't arrive
Give it a minute, then check spam or promotions for mail from no-reply@mintassist.app. Tap Resend code for a new one. Still nothing? Email us from that same address.
Can anyone join MiNT?
MiNT is in early access and invite-only. A coach, or the person who invited you, adds you by email. If you expected an invite, ask them to check the address they used.
Coaches who want to run a program in MiNT can write to info@mintassist.app.
How does my family join a team?
Your coach adds you one of two ways. By email: sign in with the address your coach used and the team is already under Teams & Programs. By team code: open Teams & Programs, tap Enter a team code, and type the six digits from your coach. The team appears once your coach accepts.
Who can see our photos?
Photos and videos added to a team are visible only to that team's coach and families. If you make a share link for an album, anyone with the link can view it until you turn the link off.
Your kids live on your account. They never sign in, and nothing is collected from them.
How do I delete my account?
In MiNT, open Settings and request account deletion. Your account and everything tied to it is deleted within 30 days. You can also email support@mintassist.app from the address on your account.